Office Express, inc.
5205 Capital Blvd. • Raleigh, NC 27616
P.O. Box 58817 • Raleigh, NC 27658
Phone: 919-876-6789 • Fax 919-954-8181
oei@officeexpressinc.com
Warranty Information

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Office Express, Inc. represents hundreds of manufacturers and brand names in our full-line catalogs. The manufacturer warranties range from 90 days parts and labor to a limited warranty for a fixed number of years to a limited lifetime warranty to a lifetime warranty.

MANUFACTURER
DESCRIPTION
WARRANTY
PHONE #
3M
MultiMedia Projectors
3M warranties require end user to contact 3M directly. 3 year limited warranty.
(800) 328-1371
Accentra Staplers 2 Year Warranty against any material or workmanship defects not caused by misuse or abuse. (888) 359-1760
Acroprint Time Recorders 1 Year Limited Warranty (800) 789-0786
Apollo
Carts - Training Room Furniture
Metal - 1 Year Parts Only; Plastic - Limited Lifetime
(800) 777-3750
Art Specialty
All Lamps
5 Year Electric, other than bulbs and tubes. Parts & Labor Warranty against manufacturing defects varies; 25 Year or 5 Year, dependant on Lamp. Call for info.
(877) 846-8223
AT&T/ Advanced American Telephone
Telephones
1 Year Limited Warranty
(800) 222-3111
Balt, Inc.
Furniture
1 Year Against Manufacturing Defects
(800) 749-2258
Basyx
Furniture
5 Year Limited Warranty
(800) 336-8398
Beautone All Products Warranted Against Manufacturing Defects (800) 653-0098
Belkin Components
Cables, Surge Protection
Lifetime Warranty
(800) 223-5546
Bevis Furniture 5 Year Limited Warranty (800) 833-3964
Black & Decker Household
All Household Products
1Year
(800) 231-9786
Bogen Communications, Inc. All Products 1 Year Parts (201) 934-8500
Ext. 1311
Bond Street, Ltd. All Products 1 Year Against Manufacturing Defects (800) 361-9670
Brother International Corp

Printers

Fax Machines: Thermal/Thermal Plain Paper

Multi-Function Machines

P-Touch Machines
Typewriters

1 Year Limited Warranty & Express Exchange
1 Year Limited Warranty


1 Year Limited Warranty & Express Exchange
90 Day Exchange or Repair
1 Year Limited Warranty
(800) 284-4329
Buddy Products Furniture Two Year Warranty (800) 866-8688
Bulova All Clocks 1 Year Parts And Labor (800) 228-5682
Bunn-O-Matic Coffee Brewers, Decanters, Warmers 1 Year Labor, 2 Year Parts (800) 637-8606
Bush
Furniture
10 Year Warranty
(800) 592-0083
Canon USA
Calculators
Powershot Cameras
Cartridges
Copiers
90 Day Parts And Labor
1 Year Limited Warranty
90 Day Parts and Labor
1Year Parts and Labor On Site, 2 Year Off Site
(800) 828-4040
(800) OK CANON
Canon USA Digital Home & Personal Systems Printers and Fax Machines 1 Year Limited Warranty (800) 423-2366
Casio Cash Registers
Calculators
1 Year Parts & Labor
1 Year Parts & Labor
(800) 638-9228
(800) 634-1895
Champion Ergonomic All Products 1 Year Parts & Labor (800) 243-1803
Chicago Lighthouse Clocks 3 Year Limited Warranty (800) 842-8624
Chicopee
Chicopee Will Take Back Any Defective Merchandise
  (800) 241-4406
Chromcraft
Seating
2 Year on Fabric, 12 Year on Frame, Mechanism, Casters, and Foam
(662) 560-1448
  Conference Tables 5 Year Limited Warranty  
Cisnet
Computer Peripherals
One Year Parts and Labor
(770) 575-7500
Cramer Ladders Ten Year Limited (800) 366-6700
Dana Lighting Lighting One Year Warranty (800) 729-9596
Deflect-O Literature Racks/Chair Mats 90 Day Warranty (800) 428-4328
DMI Office Furniture Office Furniture Limited Lifetime Warranty (502) 426-4351
DriMark All Products 90 Day Warranty (877) 283-6651
EckAdams Company, The
Office Furniture
Lifetime Warranty; 6Years on standard fabric
(800) 333-7328
Eldon Office Products, Computer Accessories, Chairmats 1-5 Limited Warranty (800) 446-5652
Epson America, Inc. Consumable Supplies
MultiMedia Supplies


Printers, MultiFunction Machines
1 Year Warranty
Epson warranty requires end user to contact Epson directly. 2 Year Limited Warranty (Road Service Program)
1Year Parts & Labor
(800) 463-7766
(800) 637-7766


(562) 276-7282
Ergonomic Concepts All Products 1 Year Against Defects (888) 204-4600
EZ-Dupe, Inc. All Products 1 Year Parts and Labor (877) 686-8868
Falcon
All Products
Lifetime Parts And Labor
(908) 707-4900
Faultless
Folding Carts
Limited Lifetime Warranty To Original Purchaser
(800) 846-1230
Fellowes
C Series Headsets
F&L Series Headsets
Cellular Headsets
Three Year Warranty
Two Year Warranty
Limited Lifetime Warranty
(800) 945-4545
Fire King
Furniture
Free after Fire
(800) 457-2424
First Alert All Fire Extinguishers and Carbon Monoxide Detector 5 Year Limited Warranty (800) 323-9005
Flexistand Computer Stands 1 Year Limited Warranty (888) 737-6323
Fuji All Products Lifetime Warranty provides free replacement in the case of manufacturer defect. (800) 800-3854 or
(800) 488-3854
Fulmarque Office Seating 5 Year Limited Warranty (423) 476-3249
Garmin International
Global Positioning Systems
1Year Limited Warranty
(919) 397-8200
GBC Office Products Group

Shredders - Varies by Model


Binding Machines
Electric Stapler; Electric Punch
Electric Velobinder
Laminators

1-3 Year Limited Warranty Parts & Labor;

Up to 5 Year on Cutting Head
90 Day Parts and Labor
1 Year Warranty
1 Year Warranty
90 Day Parts and Labor

(800) 790-7787
General Electric
Lighting and Lamps
Multiple Warranties-Contact Vendor
(800) 327-2080
Hewlett Packard Calculators
Warranty varies by product.
1 Year Parts and Labor
Included with product. Can be found on
www.hp.com
(800) 835-4747
www.hp.com
Hon Company
Furniture
Limited Lifetime Warranty Against Defects
(800) 833-3964
Honeywell Consumer Products Immobile Air Cleaners and Humidifiers
Portable Air Cleaners

5 Year Warranty

3 Year Warranty

(800) 554-4558
Hoover Vacuum
All Vacuums, Cleaners, Office Machines
1 Year Parts and Labor
(330) 499-9499
Hunt Air Cleaners
#25755, 25750, 25760
Shredders
1 Year Parts and Labor
2 Year Parts and Labor
90 Days Parts and Labor
(800) 873-4868
Ibico, Inc.
Small Calculators
Desktop Calculators
1 Year Parts and Labor
2 Years Parts and Labor
(800) 788-7878
Iceberg Furniture Five Year Parts and Labor (630) 588-8015
Icon Time Systems Warranty varies by product. Accessories - 30 day warranty. All other products - 1 Year Against Defects (800) 847-2232 Ext.2
Indiana Desk Furniture Ten Year Limited (800) 422-5727
Iomega Jazz Disk Drives
Zip Disk Drives
5 Year Warranty Against Mfr Defects
1 Year Warranty Against Mfr Defects
(888) 446-6342
Kelly Computer Systems
Computer Accessories
1 Year Limited Warranty
(612) 773-1109
Kensington Elite Surge Protector
Standard Surge Protector
Power Centers, Surge Protectors
Expert Mouse 5.0
3 Year Parts And Labor
2 Year Parts And Labor
1 Year Parts And Labor
5 Year Parts And Labor-Toll Free Tech Support
(312) 541-9500


(800) 535-4242
Ext. 83
Kinyo Video Tape Rewinder 1 Year Warranty - Return for Credit (262) 728-1370
La-Z-Boy Furniture Five Year Limited (734) 457-3454
Lesro Industries, Inc. Seating Limited Lifetime (800) 275-7545
Lexmark International Printer, Typewriter and Word Processing Supplies 1 Year or 3 Month Limited Warranty, dependent upon product. Protects against defects in material or workmanship for end user. (800) 438-2468
Luxo (Ledu)
All Lamps
3 Years Parts And Labor
(800) 771-0529
Master Caster Company
Casters
Lifetime Warranty
(800) 323-5513
Max USA Corp.
Electronic Checkwriter
1 Year Parts, 90 Days Labor
(800) 223-4293
Maxell Corp.
All products list warranty on packaging
Limited Warranty Covers Defects in Material or Workmanship (800) 377-5887
Maxon Panel Systems Five Years, Fabric Two Years (800) 289-1274
Mayline
All Products
Limited Lifetime Warranty
(800) 822-8037
Mead Hatcher
All Products
1 Year Parts And Labor
(800) 225-5644
Motorola
Two-Way Radios
1Year Parts & Labor
(800) 353-2729
National Office Furniture
Furniture
Five Year Warranty on Workmanship
(800) 482-1717
NEC Technologies Printer Ribbons, Thimbles
Ink Jet Products


Laser Printer Cartridges
1 Year Parts and Labor
Until ink is depleted or 90 days after date of purchase by end user, whichever occurs first.
Until toner is depleted or usable life expires, whichever occurs first.
(800) 632-4650
Newco Enterprises Coffee Brewers
90 Days Labor From The Time of Purchase. One Year on Parts.
(800) 325-7867
Next Generations Coat Hangers None (877) 676-6700
Nu-Kote International All Products
Unconditional Guarantee- Every item is free of material and manufacturing defects
(800) 448-1422
Office Star Products Seating
15 Year warranty on all non-moving metal parts swivel/tilt mechanisms, pneumatic cylinders, wood, plastic parts. Base and casters for 5 Years. Upholstery fabric against wear and deterioration for 3 Years. We cannot warrant leather against routine scratching and scuffing, as all leather is subject to minor blemishes in use.
(800) 241-5434
Oki Data Americas, Inc. All Products Except 52106003 (Kit) 90 Day Limited Warranty (800) OKIDATA
Oklahoma Sound
Presentation Stands
2 Years Parts And Labor
(201) 261-4112
O'Sullivan Industries, Inc. Office Furniture
Ten Year Limited Warranty to original purchaser
(877) 368-5117
Panasonic Business Products
Pencil Sharpener, Electric Stapler, Electric Punch, Desk Lamps, Warming Mats, Transcriber
Panaboard
1 Year Parts And Labor
1 Year Parts And Labor


120 Day Parts And Labor
(800) 447-4700



(312) 364-7900
Panasonic Company East Audio and Home Theatre



Display and Video (TVs, TV Combos, VCRs, DVD Recorders, Digital Still Cameras, Digital Video Cameras, Analog Video Cameras)

Tape Recorders and Dictating Machines



Telephones and Answering Machines

1 Year Parts And Labor. See warranty card included with product for more information.

Panasonic warranty requires customer to contact Panasonic directly. Warranty for TVs 27" and smaller is One Year Parts and Labor. See warranty card included with product for more information.


Basic Limited Warranty is One Year Parts and Labor. See warranty card included with product for more information.

Basic Limited Warranty is One Year Parts and Labor. See warranty card included with product for more information.

(800) 211-PANA
Patton Electric Fans, Heaters, Air Cleaners, and Humidifiers 1 Year on Personal Fans, 5 Years on Heaters, 6 Years on Humidifiers, 3 Years on Air Cleaners, Power Fans, and Remote Control Fan, 10 Years on Pedestal Fans, Rollaire Fan, and Hi-Velocity Fans (800) 276-5646
Paxair Pricemarking Guns 1 Year Parts and Labor (800) 543-6650
Phillips Speech Processing Professional and Executive Pocket Memos and Transcription Systems 1 Year Warranty (877) 773-3242
Plano Molding
Shelving & Storage Products
Full Replacement Defective Products
(630) 552-3111
Plantronics Telephone Headsets, Amplifiers 1 Year Parts and Labor (800)544-4660
Polaroid
Computer Filters
1 Year Parts and Labor
(800) 225-2770
Premier/Martin Yale Decollator
1400, 7000E, 715, CV7
Poly Cutting Boards, Wood Cutting Boards
1 Year Parts and Labor
90 Day Parts and Labor
10 Year Limited Warranty on Boards Only, 90 Day -Parts on Boards
Technical Support
(219) 563-0641
Pyramid
Recorder, Digital Recorder, DayTime
1 Year Parts And Labor All Clocks (203) 238-0550
Read/Right (Advantus) All Products 90 Day Shelf Life Warranty (800) 771-0529
Reckitt & Benckiser All Products
Guaranteed To Give Complete Satisfaction, When Used As Directed Or May Be Returned For Credits.
(800) 677-9218
Rolodex
Electrodex, Pocket Electrodex
1 Year Parts and Labor
(800) 446-5652
Royal Consumer Business Products Cash Registers, Organizers, PDAs & Keyboard

Shredders
Limited Warranty - 1 Year Parts and 90 Days Labor

Limited Warranty - 1 Year Parts And Labor
(908) 429-4357
Safco
Furniture One Year Limited (888) 971-6225
Sanyo Fisher Home Appliance Refrigeration 1 Year Parts And Labor, 5 Year Compressor -Part Only (818) 998-7322
Sanyo Fisher Office Automation Dictation Products 1 Year Parts And Labor (818) 998-7322
Sauder Woodworking Co. Modular Furniture 5 Year Limited Warranty (800) 523-3984
ScreenFlex Paneling Systems Lifetime Warranty (800) 553-0123
Sentry All Safes
Fire-Safe Safes
One Year Parts And Services
One Year Parts And Services/Lifetime After-Fire Replacement Guarantee
(800) 828-1438
Seth Thomas Clocks One Year Warranty (800) 556-7354
Sharp Electronics Calculators, EL Series
Calculators, QS & VX Series

Fax Machines


MultiMedia Projectors




TVs, Aquos





Wizard Electronic Organizers
6 Month Parts and Labor
6 Month Parts and Labor


90 Day Carry-in from date of customer purchase

Sharp warranty requires end user to contact Sharp directly. 3 Year Limited Warranty including 2 Year Express Repair

Sharp warranty requires end user to contact Sharp directly. Warranty for Aquos TVs is One Year Parts and Labor. See warranty card included with product for more information.

1 Year Parts and Labor
(800) BE SHARP
(972) 690-9064
(800) BE SHARP

(800) GO SHARP


(800) BE SHARP



(800) BE SHARP
Simon Enterprises All Products 1 Year Warranty Against Mfr Defects (888) 846-4111
Sirco Furniture Five Year - Date of Purchase (800) 621-3792
Slant Fin
Heaters, Air Purifiers, Humidifiers
Limited Warranty (516) 676-2600
ext. 207
SLI-Supreme Lighting Lighting Warranty against defect in manufacturing and workmanship (800) 922-6693
SMC Networks All Products 90 Day Against Defects in Workmanship
1 Year Warranty Against Mfr Defects
(800) 762-4968
(770) 575-7500
Smith Corona
Typewriters
1 Year Parts, 90 Days Labor
(800) 448-1018
Softalk, Inc.
All Products
1 Year Parts
(800) 274-7824
Sony
Micro Cassette Recorders

Std. Micro Cassette Recorders

Dictation Products

Cybershot & Mavica Digital Cameras

Display and Video (TVs, DVD Recorders & Players, Camcorders)
90 Day Electric

1 Year Parts and Labor


90 DayParts and Labor

Sony warranty requires customers to contact Sony directly.

Sony warranty requires customers to contact Sony directly.

(800) 342-5721

(800) 342-5721


(800) 342-5721

(800) 449-7669


(800) 449-7669

Sony Media Solutions Company
Audio and Dictation Tapes
Video Products
Lifetime Warranty
90 Day Defects in Workmanship
(800) 942-7669
Swingline
0670x Electric Stapler
5020x, 69001
90 Days Parts And Labor
1 Year Parts And Labor
(708) 541-9500
Targus, Inc. Business Cases Lifetime Warranty Against Manufacturer Defects (800) 283-6325
Tema Corp. Durable Division
Display Systems 1 Year Limited Warranty (941) 505-2790
Tennsco Filing/Shelving One Year Limited (800) 251-8184
Texas Instruments Calculators 1 Year Parts And Labor (800) 842-2737
Tiffany Office Furniture
Office Furniture
Limited Lifetime Warranty
(800) 822-8037
Tripp Lite Smart Series Itelligent Network UPS System

Surge Suppressors
Minimum 2 Year Warranty-Connected Equipment insured up to dollar amount specified in catalog.
Varies-from lifetime to One Year
(773) 869-1569
U. S. Luggage All Products
5 Year Limited Warranty Against Manufacturer Defects
(631) 434-7070
Ext. 135
Verbatim Corporation
All Products except the two below
Toner Cardridges

Hardware Products
Lifetime Warranty

Two Year Shelf Life-no warranty after that time
1Year
(800) 538-8589
Vertiflex Company All Products 90 day warranty without warranty card;
1 year warranty when warranty card is returned
(800) 966-5511
Victor Technologies Ribbon/Cartridge Ribbon Calculators
Ink Roller, Display and Hand-Held Calculators
3 Years Parts And Labor

2 Years Parts And Labor
(800) 628-2420
Virco
Office Seating
5 Year Limited Warranty
(800) 882-6692
V-Tech Telephones 1 Year Warranty (800) 624-5688
Waddell Display Cases Display Cases 1 Year against defects and workmanship (800) 622)1331
Waterbury
Odor Control Units
Printers, Multifunction Machines
5 Year Warranty (Dispenser)
1 Year Parts and Labor
(203) 597-1812
(859) 232-3000
 


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